Client Journey
Six steps from need to delivery
Clients can reach the specialized department that provides the service they need. Requests and services are followed up through the approved operating system.
Client Journey
Six steps from need to delivery
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01
Discover the specialization
Browse the departments and specializations available in the incubator.
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02
Define your need
Identify the service or field you need.
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03
Contact the department
Choose the right department and reach out or submit a service request.
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04
Request assessment
The specialist understands your need and defines the service scope.
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05
Service delivery
The service is delivered according to the agreement and defined scope.
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06
Hand over & evaluation
The service is handed over and you can rate your experience.
Service Request Journey
- 01 Identify the need
- 02 Choose the right department
- 03 Submit the request
- 04 Need assessment
- 05 Define the scope
- 06 Agree on the service
- 07 Delivery
- 08 Hand over
- 09 Evaluation & closure
Have a need?
If you are looking for a specific service or specialization, browse the incubator’s departments to reach the right specialist.